Refund policy
Effective Date: July 27, 2025
At Baudhimai Appliances, we are committed to delivering quality products and excellent customer service. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Change of Mind Returns
We accept change-of-mind returns within 30 days from the date of delivery.
To be eligible for a return:
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You must provide valid proof of purchase.
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The item must be in unused, resellable condition.
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The product must include all original packaging, accessories, and manuals.
Note:
Returns that do not meet these conditions may be declined or may incur a restocking fee.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a fault or an error on our part.
2. Non-Returnable Items
The following items cannot be returned:
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Products damaged due to misuse or neglect
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Clearance or final sale items
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Products marked as “non-returnable” at checkout
3. Faulty, Damaged, or Incorrect Items
If you receive an item that is:
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Faulty
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Damaged in transit
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Incorrect
Please contact us within 7 days of receiving your order.
To help us assess the issue, provide photos or videos showing the fault or damage.
Once verified, we will offer one of the following:
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Replacement
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Exchange
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Full refund
In these cases, Baudhimai Appliances will cover the return shipping cost.
4. Refund Process
Once the returned item is received and inspected, we will notify you of the outcome.
If your return is approved:
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Your refund will be issued to the original payment method.
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Refund processing typically takes 2–6 business days, depending on your bank or payment provider.
5. How to Initiate a Return
To start a return:
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Email us at info@baudhimaiappliances.com.au
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Include your order number and reason for return
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Wait for return instructions from our customer support team
6. Contact Us
If you have any questions or need further assistance, feel free to contact us: